Insurance Professionals
At ServiceMaster we work together with all major insurance carriers to help get your clients back to normal after disaster strikes. We know that when we work for you and your client the service they receive affects our reputation as well as yours.
Insurance professionals can be confident when referring ServiceMaster because we take the “extra steps” to ensure all parties are satisfied.
Here are some of the things insurance industry professionals have told us they love about our service:
Free Estimates: Upon request, we will send a crew on-site without charge to provide an estimate. Should the client wish us to begin work we are prepared to start on-the-spot.
Speed: Calls are answered live during the day. After hours messages are returned within FIVE MINUTES. Our crews are on site within 1 – 4 hours, anytime of day. (Typical response time is less than 1 hour)
Communication and Follow Up: We work with you to keep you informed of the progress of each job, and advise you of any concerns that may occur along the way. At the completion of each job we call and send surveys to each of our customers to be sure they are satisfied with our service. Any concerns are addressed immediately. Customer satisfaction is our focus!
Quality: Each crew contains at least one IICRC Certified Supervisor on site at all times. Sometimes firms are “certified” but their on-site staff isn’t. At ServiceMaster all of our Supervisors (and many of our technicians) have the latest certifications and training.
Experience: ServiceMaster has been owned and operated by the Simmons family since 1962. Founded by Bob Simmons and now run by Stephen Simmons, our Managers, Supervisors and Technicians average 8+ years of experience with our company.
Fair and Consistent Pricing: We use insurance industry approved pricing on all jobs whether they are a covered loss or not. We’ve earned the trust of agents and adjusters alike because our rates are fair and consistent. We accept both covered and uncovered losses and our pricing is the same either way.
Environment Awareness: Whenever possible we use the latest environmentally friendly “Green” products. It’s safer for those exposed to the cleaning process as well as better for our environment.
CE Classes: We provide, free of charge, continuing education classes for insurance professionals throughout the area. Typically held once per month (except during the summer) at rotating locations in Northern Virginia. Click here for our current class schedule.
Call ServiceMaster Direct: 703-631-0544 with the claim and we will still submit the job thru the Insurance Program saving you and your client time and paperwork.
